Refund & Cancellation Policy

We want you to only pay for what works. This policy explains refunds and cancellations for PixelMagic credits, credit packs and plans, whether you use the website, the API or a plugin.

Try before you pay

Every account gets free credits on sign-up, and free plans include a monthly allowance of free generations, so you can test quality on your own images before purchasing. We strongly recommend using them first.

Automatic credit refunds

If a job fails because of an error on our side or at an AI model we use — on any tool, including generation, editing, upscaling, background or object removal, localization, layers, video, bulk batches and workflow steps — the credits for that job are returned to your balance automatically. You are never charged for a failed job. Credits are not refunded for jobs that completed but whose result you did not like; that is what the free credits are for.

Refund window

You may request a refund within 7 days of purchase, provided you have used less than 20% of the credits in that purchase. Approved refunds are issued to the original payment method.

Because credits are consumed instantly and each job costs us compute, purchases where most credits have already been used are generally not refundable. If the Service materially failed for you, contact us anyway — we review these case by case and will do the fair thing.

Cancelling a plan

International plans (Paddle) are monthly subscriptions that renew automatically. You can cancel at any time — cancel from Dashboard → Billing, or contact us. Cancellation stops future billing. You keep access and any remaining credits for the period you have already paid for. We do not pro-rate part-months.

Plans bought in India (Razorpay, INR) are one-time 1-month passes that don't auto-renew, so there is nothing to cancel: the pass simply ends after one month and your account returns to the Free plan. We email you a few days before it ends; renew from the Pricing page if you want another month.

Who processes your refund

Payments in India are handled by Razorpay, and we issue those refunds ourselves. International payments are handled by Paddle, our merchant of record, so those refunds are issued by Paddle to your original payment method, including any tax Paddle collected. You can also contact Paddle directly using the link in your receipt email.

How to request a refund

Use Request refund on your dashboard — you can follow its status there under “My refund requests” and we email you when it's decided. You can also email us from your account's email address with your payment reference and a short reason; see the contact page.

Processing time

Approved refunds are initiated within 3 business days. Depending on your bank or card issuer, the amount typically appears within 5–10 business days.

Chargebacks

Please contact us before raising a chargeback — we can almost always resolve it faster directly.