Refund & Cancellation Policy

We want you to only pay for what works. This policy explains refunds and cancellations for PixelMagic credits and plans.

Try before you pay

Every account gets free credits on sign-up so you can test quality on your own images before purchasing. We strongly recommend using them first.

Automatic credit refunds

If a background removal fails because of an error on our side, the credit is returned to your balance automatically. You are never charged for a failed job.

Refund window

You may request a refund within 7 days of purchase, provided you have used less than 20% of the credits in that purchase. Approved refunds are issued to the original payment method.

Because credits are consumed instantly and cost us GPU compute, purchases where most credits have already been used are generally not refundable. If the Service materially failed for you, contact us anyway — we review these case by case and will do the fair thing.

Cancelling a plan

You can cancel a monthly plan at any time from your dashboard or by contacting us. Cancellation stops future billing. You keep access and any remaining credits for the period you have already paid for. We do not pro-rate part-months.

How to request a refund

Email us from your account's email address with your payment reference and a short reason. See the contact page.

Processing time

Approved refunds are initiated within 3 business days. Depending on your bank or card issuer, the amount typically appears within 5–10 business days.

Chargebacks

Please contact us before raising a chargeback — we can almost always resolve it faster directly.